The US CX Index 2019: Small Gains, Big Opportunities

A complimentary Forrester on-demand webinar

Forrester’s US Customer Experience Index (CX Index™) 2019 revealed a modest increase in overall quality. But yet again, no brand achieved an excellent score. CX is still anyone’s game.

Complete the form to watch a complimentary version of Forrester’s US CX Index 2019 client webinar to dive into the important trends — at the industry and brand level — that emerged from this year’s CX Index. Immediately following the recording, Forrester VP, Principal Analyst Rick Parrish and Director of CX Analytics Michelle Yaiser joined to answer questions from the audience.

Key Takeaways:

  • Get a breakdown of CX performance across 16 industries.
  • See which brands are today’s CX leaders and which are yesterday’s news.
  • Know what the data means for CX-based differentiation.

Complete the form to watch this on-demand webinar


Date and time:
Thursday, August 15

1:00 p.m. ET
12:00 p.m. CT
10:00 a.m. PT


45 minutes

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Have you seen our guide to the US CX Index 2019? Download it for free now.


Rick Parrish

VP, Principal Analyst

Michelle Yaiser

Director, CX Analytics