Emerging Technologies And The Future Of Financial Services

Forrester Financial Services Summit 2018, Mumbai

Date and time:
Wednesday, October 10, 2018
9:30 a.m. — 4:30 p.m. IST
(Registration starts at 9:30 a.m.)

Location:Trident, Bandra Kurla Mumbai  

Agenda: View full agenda here

A wave of change has hit the financial services sector. Banks, insurers, and wealth management firms will face greater regulatory uncertainty, tightening profit margins, increasingly empowered consumers, and disruptive entrants into the sector.

With a host of emerging technologies revolutionizing how financial services firms can design and deliver services to customers, financial providers’ business and technology teams must work together to construct tailored digital services and experiences that solve customers’ immediate needs.


Through keynotes and case studies, Forrester thought leaders will help you:

  • Tailor business transformation technologies and business models to solve customer needs
  • Understand the changing nature of the workplace and where Robotic Process Automation fits in today
  • Understand the role that technology like AI plays in helping to build an intelligent experience around customers
  • Understand what the future of CX Measurement, the trends, and how financial services firms should innovate to avoid a breakdown of their CX measurement programs
  • How digital touchpoints of the Indian banks have matured on both functional and user experience parameters and learn real examples of recent hits and misses.




Forrester Speakers include:

Ashutosh Sharma
VP, Research Director

Oliwia Berdak
Principal Alnalyst

Amit Bhatia
Senior Analyst

Vikram Sehgal
VP, Research Director

Leslie Joseph
Principal Analyst

Satish Meena
Forecast Analyst

Arnav Gupta