Mind The Training Gap

A complimentary Forrester on-demand webinar



Becoming a customer-obsessed organization has a positive, material impact to your top and bottom line. Right now, Forrester data shows that 86% of business are stuck at the beginner level of the customer experience (CX) culture competency. This hinders transformation initiatives, as culture is the only competency that can enhance or detract from all other CX efforts. Changing culture is a difficult prospect.

As leaders, how do you mobilize your employees throughout the organization to change and grow?

Join Principal Analyst Tom Mouhsian and Analyst Angelina Gennis as they discuss why your organization needs an effective CX training program and how EX + CX can collaborate to drive culture change.

Key Takeaways:

  • How to translate your CX vision for your employees.
  • How to drive meaningful culture change with EX + CX collaboration.
  • How to deliver a successful CX training.

Complete the form to watch this on-demand webinar

 

Date and time:
Wednesday, September 25

11:00 a.m. ET
8:00 a.m. PT
16:00 BST

 

Duration:
45 minutes

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Featuring

Tom Mouhsian

Principal Analyst

Angelina Gennis

Analyst