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Customer experience lacks human connection 

Complimentary Guide


Forrester's 2018 CX Index results are in — and the outlook is bleak. For the third year in a row, scores have not improved. Customers see the utility that many brands have to offer, but any loyalty they have is not being rewarded. 

With loyalty being a significant driver of growth, companies need to act fast before churn rises higher — or risk losing out to competitors. 

Download the guide to understand why customer loyalty is eroding. 

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Learn more about CX Index and how Forrester can help with customer experience.