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Combat customer churn with exceptional customer experience

Customers are on the move. Forty percent of consumers have a high willingness, ability, and desire to shift spend. This behavior is creating share-of-wallet risk for companies, turning the P&L into a leaky bucket.


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Design for the moments that matter most

Emotion is the primary driver for customer spend and affinity. To design for emotion, first gain an understanding of the moments that matter most to your customers.

 

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A single poor experience can compel consumers to shift spend to a competitor, forcing companies to increase revenue per customer or acquire new customers just to stay flat. Stave off this risk by understanding and measuring emotion so you can design experiences in the moments that matter most.

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