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Actionable CX insights

Understanding the quality of your customer experience (CX) — and knowing how to improve it — is critical to business growth.

Forrester’s Customer Experience Index (CX Index™) provides deep and actionable insights so you can prioritize investments that will have the biggest impact on revenue.


Discover how CX Index works to provide valuable customer insights about your CX quality. (01:25)

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See the CX Index in action and better understand how it will help you improve your customer experience.