Accelerating your CX Transformation Journey - An Overview from Forrester

A complimentary Forrester webinar


In this CX Transformation webinar series, we will introduce how Forrester can support your company in building better Customer Experiences (CX), and accelerate your organisation's CX transformation journey.


This first webinar in the CX Transformation series will provide a high-level overview across the entire process. Future webinars will look at specific capabilities in greater detail.



Key Takeaways


During this complimentary webinar, Forrester’s CX experts will share their experience and insights on: 


  • Where organisations typically start their CX transformation journey.
  • Challenges and pitfalls organisations often encounter during their CX transformation, along with recommendations to overcome based on real-world case studies.
  • How more mature organisations can progress their CX transformation efforts, the common hurdles encountered and best practices to overcome them.

Thank you

Watch the on-demand webinar now.

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Featuring

Suzy Pyke

Principal Consultant, CX and Digital Transformation and ANZ Practice Lead

Wan Howe Kian

Senior Consultant, APAC