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CX SF 2019

Master the Art and Science of Experience Design


Experience design (XD) is rapidly emerging as the discipline to rule them all. If exceptional CX is the goal, XD will get you there. By definition, XD is a holistic, multidisciplinary approach to shaping every moment of the customer journey into a powerful, coherent whole.

At CXSF 2019, Forrester will bring together industry thought leaders and analysts to discuss XD and how it impacts everything from customer experiences to business model and employee culture.

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