
How to make the case that CX transformation is both important and urgent
A complimentary Forrester on-demand webinar
The results of great customer experience (CX) speak for themselves; Forrester's data shows that the revenue growth of CX leaders is 5.1x that of laggards. There is significant upside here that's yours for the taking — as long as you get the whole business on board. To secure executive commitment for investing in CX, you need to bring a sense of urgency, solid evidence of CX's value, and clear direction for executing a transformation.
Date and time:
Day, Month DD, YYYY
H:MM–H:MM
Duration:
1 hour
[Optional:] This webinar is also available at a European-friendly time. Register here.
Key takeaways
Make the case that now is the time to double down on improving customer experience. Register to watch Forrester analysts Maxie Schmidt-Subramanian and Samuel Stern discuss:
- Why CX is more important now than ever before
- How to demonstrate the business value of CX
- How to accelerate your CX transformation
Hosted by:

Maxie Schmidt-Subramanian
Principal Analyst, Forrester

Samuel Stern
Principal Analyst, Forrester