Conduct The CX Symphony

Great CX is a symphony: many complicated parts coming together to create harmony. CX professionals are the visionary composers and conductors. But in a tight-budget, low-patience business environment, it can feel like you don’t have all the instruments needed to orchestrate the right tune.

You are not alone. CX leaders everywhere battle the same strategic and tactical challenges. Collaborate with the brightest CX minds to co-create leading practices to mitigate risk and accelerate results.

Work together to surmount goals


Forrester’s CX Council brings together an exclusive network of peers, analysts, and advisors to discuss practical solutions for the biggest CX challenges today:


  • Growing a culture of CX innovation companywide.
  • Improving UX across digital touchpoints.
  • Running an effective organization.
  • Building a business case for CX.
  • Recruiting, developing, and managing talent.
  • Influencing business partners.


Join an upcoming call.

Thank you

Thank you for your interest in the CX Council. We've received your request to join us for an upcoming call.

We'll be in touch shortly to help you identify which call is the best for you and the benefits you will receive when you choose to become a member.

Learn more about what you’ll gain as a CX Council member.


Read the program overview