Develop CX Skills At Your Own Pace
CX Certification offers a unique blend of hands-on learning and self-paced lessons in an engaging digital learning platform, taught by Forrester experts drawing on more than 20 years of thought leadership.
Forrester’s three-part CX Certification begins with a six-week online course in CX Foundations, which features six lessons focusing on topics such as journey mapping, CX measurement, and ROI modeling.
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Two week complimentary course access
Thank you for your interest in our CX Foundations course. You can now access your CX Foundations course trial on your mobile phone, iPad®, or desktop. We will be in touch with more information about our CX Foundations course and to answer any questions that you may have.CX Foundations course