The Future Of Retail: Part One

Few industries have felt disruption like retail. Stores are closing, customers are demanding more, and technology is advancing at an overwhelming pace. The collision of these market forces creates new obstacles and opportunities for retailers, but many are choosing the wrong path forward — or not moving at all.

Stop chasing shiny new objects. Start focusing on what's going to move the needle for you, your business — and most importantly, your customers.

Join us for part one of a three-part online event series on the future of retail. In part one, VP, Research Director Fiona Swerdlow speaks with Forrester retail experts about the role your customers will play in shaping the evolution of loyalty programs, personalization efforts, and your physical store.

Complete the form to watch this complimentary online event.

You’ll learn how to: 

  • Create rich, meaningful experiences to stay ahead of customers' needs and expectations.
  • Move from transactional to emotional loyalty programs and deliver the next level of loyalty.
  • Leverage digital to enhance in-store experiences and create more valuable customer interactions.

Interested in watching the full online event series?
Part Two
Part Three


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Watch the on-demand webinar now.

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Fiona Swerdlow

VP, Research Director

James McQuivey

VP, Principal Analyst

Brendan Witcher

VP, Principal Analyst

Also Featuring

Emily Collins

Senior Analyst

Sucharita Kodali

VP, Principal Analyst